NC Complete Auto Care

Camacho Roberts a month ago

I did a walk-in to get my NC State Inspection done for my vehicle. I appreciate the staff’s flexibility in giving me the option to get it done within the hour though they were steadily booked. The earliest appointment would’ve been about 3 hours later, but the front desk agent was keen enough to advise they could provide service much sooner if I was willing to wait. Professional service. Courteous team. Satisfying experience. Thank you! 🫱🏾‍🫲🏽

Henno Talakua 2 months ago

I am writing express my dissatisfaction for an incomplete diagnostic service on my vehicle. I brought my vehicle in specifically reported about a popping noise coming from the front end and paid $155 before tax for them to find out where the noise come from. Instead of a proper mechanical inspection, their technician simply pointed to a scratch on my tires wich is just took few minutes to notice the tires conditions and does not constitute a mechanical diagnostic. then said the noise could come from the tires and claiming a tire replacement would solve the issue. I paid the bill for $155 for the diagnosed. Which is that was not even a diagnosed when you just pointed at my tires. As the people who doesn’t know about the car I could easily tell that the noise doesn’t come from the tires. But On the same day I replaced the tires as suggested, but the front-end popping noise persisted. I returned to inform them that the noise was unchanged. I was assured I could bring the car back for a deeper diagnose at no additional charge, given that I had already paid for the initial diagnostic. After inspecting the vehicle a second time, your shop still failed to identify the source of the no

Ed Wu 2 months ago

Very professional service with reasonable pricing! They inspected my timing belt and let me know it was still in great condition despite my car being 9 years old. Rather than charging me for an unnecessary repair, they saved me $1,300. It's rare to find this kind of honesty nowadays.

Kayla Staves 3 months ago

I can't recommend Bill at NC Complete Auto Care enough! It's hard to find an honest mechanic these days, but Bill is someone you can truly trust. He takes the time to explain what's going on with your vehicle, never tries to upsell unnecessary repairs, and always has your best interest in mind. His honesty, integrity, and quality of work keep me coming back. If you're looking for someone who is knowledgeable, trustworthy, and genuinely cares about his customers, Bill is the person to see. Highly recommend!

DEC the Falls 4 months ago

Service (Compressor replacement) was fast and inexpensive compared to many other mechanics. They also didn’t talk to me like I was stupid and didn’t try to sell me additional services, which is unfortunately extremely hard to come by as a female. The facility was clean, quiet, and spacious and is located in a nice, quiet area. Lastly, they are open on Saturdays which is AMAZING. I LOVE this place.